Chesapeake Inn Server Practice Exam – Prep, Practice Questions & Study Guide

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What does "up-selling" mean in a restaurant context?

Encouraging guests to remove items from their order

Convincing guests to choose more expensive items or add-ons

In the context of a restaurant, up-selling refers to the practice of encouraging guests to select more expensive items or add-ons to their meal. This can include suggesting premium versions of items, recommending side dishes or drinks that enhance a guest's experience, or promoting higher-priced specials. By effectively up-selling, servers can increase the overall check total, benefiting both the restaurant's revenue and potentially the server's tips.

This approach relies on building a rapport with guests and understanding their preferences, enabling servers to present options that align with the customers' desires while also elevating their dining experience.

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Requesting guests to pay more for the same items

Asking guests to order additional non-food items

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