How should a server greet a table upon arrival?

How should a server greet a table upon arrival?

• A. "Hello, my name is George, enjoy your meal."
• B. "Welcome! Can I take your order?"
• C. "Hi, how are you all doing tonight? My name is Kendall, and I will be taking care of you. Can I get you started with some drinks?"
• D. "What's up? Here's the menu."

Answer: (C)

A proper greeting from a server sets the tone for the dining experience and establishes a connection with the guests. The chosen response is effective because it creates a warm and welcoming atmosphere. By introducing themselves, the server personalizes the interaction, making the guests feel more comfortable and valued. The friendly inquiry about how the guests are doing conveys genuine interest in their experience, which can foster rapport. Additionally, offering to take drink orders right away is a practical approach that encourages engagement from the start, allowing for a smoother transition into the dining experience. This method displays attentiveness and readiness to serve, crucial elements in providing excellent customer service. In contrast, other options lack this personal touch or may come off as too abrupt or casual, which can impact the overall impression of service quality.

A proper greeting from a server sets the tone for the dining experience and establishes a connection with the guests. The chosen response is effective because it creates a warm and welcoming atmosphere. By introducing themselves, the server personalizes the interaction, making the guests feel more comfortable and valued. The friendly inquiry about how the guests are doing conveys genuine interest in their experience, which can foster rapport.

Additionally, offering to take drink orders right away is a practical approach that encourages engagement from the start, allowing for a smoother transition into the dining experience. This method displays attentiveness and readiness to serve, crucial elements in providing excellent customer service.

In contrast, other options lack this personal touch or may come off as too abrupt or casual, which can impact the overall impression of service quality.