If you notice a guest is intoxicated, what should your first action be?

If you notice a guest is intoxicated, what should your first action be?

• A. Ignore the situation and continue serving
• B. Monitor the situation and inform a manager
• C. Ask the guest if they need a cab immediately
• D. Serve them water and encourage more drinking

Answer: (B)

Monitoring the situation and informing a manager is crucial when you notice a guest is intoxicated. This approach ensures that the situation is handled professionally and safely. By being attentive, you can observe the guest's behavior closely, determining the extent of their intoxication and potential risks they may pose to themselves or others. Informing a manager is important because they have the authority and training to make decisions regarding the guest's service and safety. This may involve taking steps to prevent over-serving or ensuring the guest gets home safely, possibly by arranging transportation. Addressing the situation in this manner demonstrates responsibility and adherence to safety regulations, which protects the establishment and its patrons. In contrast, ignoring the situation could lead to serious incidents, while asking the guest if they need a cab immediately or serving them water without proper authority may not adequately address the potential risks presented by the guest's intoxication.

Monitoring the situation and informing a manager is crucial when you notice a guest is intoxicated. This approach ensures that the situation is handled professionally and safely. By being attentive, you can observe the guest's behavior closely, determining the extent of their intoxication and potential risks they may pose to themselves or others.

Informing a manager is important because they have the authority and training to make decisions regarding the guest's service and safety. This may involve taking steps to prevent over-serving or ensuring the guest gets home safely, possibly by arranging transportation. Addressing the situation in this manner demonstrates responsibility and adherence to safety regulations, which protects the establishment and its patrons.

In contrast, ignoring the situation could lead to serious incidents, while asking the guest if they need a cab immediately or serving them water without proper authority may not adequately address the potential risks presented by the guest's intoxication.