Which of the following is key to building a rapport with guests?

Which of the following is key to building a rapport with guests?

• A. Discussing personal problems
• B. Listening actively to their preferences
• C. Minimizing conversation to speed up service
• D. Offering a wide menu selection

Answer: (B)

Listening actively to guests' preferences is crucial for building rapport because it demonstrates genuine interest and attention to their needs. When servers take the time to understand what guests like or dislike, it creates a more personalized experience that can make patrons feel valued and respected. Active listening involves not just hearing the words but also picking up on non-verbal cues and responding appropriately. This interaction fosters a connection, making guests more comfortable and likely to return. In contrast, discussing personal problems may create an uncomfortable atmosphere and distract from the guest’s experience. Minimizing conversation to speed up service can come off as impersonal and may make guests feel rushed or undervalued. Offering a wide menu selection is certainly beneficial, but it does not directly contribute to building rapport in the same way that engaging with guests and understanding their preferences does.

Listening actively to guests' preferences is crucial for building rapport because it demonstrates genuine interest and attention to their needs. When servers take the time to understand what guests like or dislike, it creates a more personalized experience that can make patrons feel valued and respected. Active listening involves not just hearing the words but also picking up on non-verbal cues and responding appropriately. This interaction fosters a connection, making guests more comfortable and likely to return.

In contrast, discussing personal problems may create an uncomfortable atmosphere and distract from the guest’s experience. Minimizing conversation to speed up service can come off as impersonal and may make guests feel rushed or undervalued. Offering a wide menu selection is certainly beneficial, but it does not directly contribute to building rapport in the same way that engaging with guests and understanding their preferences does.